Biography
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 Education:
Bachelor of Science in Nursing
Indiana University, 1978
Comprehensive education and training
throughout her career.
Professional:
Administration, Management and Electronic
Medical Record Implementation
26 years experience
Large and small hospital systems
Large and small clinic systems
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Affiliations:
American Society of Health Care Risk
Managers, (ASHRM)
Consumers Advocating Patient Safety (CAPS),
founding member
Partnership for Patient Safety (P4PS)
National Association of Female Executives (NAFE)
Medical Group Management Association (MGMA)
Oregon Medical Management Group Association
(OMGMA)
Who's Who Madison |
Since, 2001, Olson has primarily applied her skills working with physician clinic leadership. That work includes risk management assessment and recommendations, leadership coaching, team building and complex problem solving. She is a founding faculty member for the Quality Factor program created to help clinics develop the skills to install patient safety improvements. Main tenets are the commitment of a physician and operational leader, a consistent and analytical approach, no additional FTE’s, steady progress on one project, simple and useful data, and shared learning. The program has been operational for 4 years, with 111 clinics, and over 1000 physicians in 2 states (Oregon and Idaho) participating. The Quality Factor program continues to evolve and expand. Olson works with other physician lead organizations to developed effective quality programs.
Olson has consistently distinguished herself as a project manager by fostering teamwork among disparate groups, most notably leading physicians to agreement. Her coaching helps individuals to build on existing skills, develop new skills, learn tools that help assess and solve complex problems, improve interpersonal skills and relationships in a frank and supported manner.
She was recruited as Regional Director for PeaceHealth, a large non-for-profit health care system operating in Oregon, Washington and Alaska. Filling that role for 1994 to 2000, Olson helped create the road map for this leading edge project. Her primary task was ensuring all parties could live with the integrated, corporate-wide electronic medical record system. Olson’s leadership skills were put to work for clinical and business operations as she developed strategies and facilitated win-win solutions to countless difficult problems. Olson worked effectively within the hospital and clinic departments that include nursing, medical staff, back office, registration & scheduling, testing, medical records, pharmacy, billing and accounting. Her responsibilities also included ensuring the hospital and clinic had sufficient information technology resources including hardware, network, Internet access, software and reports. Olson successfully administered the multimillion dollar project on budget and on time.
From 1988 to 1994 Olson was the Director of rehabilitation services at Scared Heart Medical Center and, using quality improvement techniques involving physicians and staff, Olson was able to achieve a 20 percent cost reduction in the service line.
Olson’s
Comprehensive education and
training includes:
- (Glaser &
Glaser) Mastery
of Leadership
Communication
- (Michael
Hammer)
Implementing
Major Change
- (Michael Hammer) Reengineering with SAP, ERP &
Process Redesign
- (Mark
Galley) ThinkReliability, CauseMapping
- Project
planning,
strategic
planning,
conflict resolution, problem solving, change
management, team building, continuous
quality improvement and rapid process
improvement.
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